SEGG > Industries

Retail

Customers are increasingly demanding, turning their loyalty a challenge. With the multiple offer of purchase channels and choice possibilities existing now, retailers have to work hard to improve their customer experience at all points of contact they have with their customers.

We offer solutions that will help to promote and improve your customer’s experience. Our solutions, also designed for this sector with specific needs and challenges in relation to other less competitive sectors, promote a customer-centric approach, integrating the service with the marketing strategy and analytics of your business.

WHY SEGG?

Segg platform is the result of over 25 years of experience working in self-service for financial sector and an innovative strategy in digital channels. Developed by SoftFinança’s I&D senior team, allows you to implement and manage an interactive, dynamic and transactional channels network.

Universal Solution

For any terminal type, from larger to smaller structures with different business applications.

Centralisation

A single platform to centrally manage all channels and terminals in one or more networks.

Scalability

Its architecture adapts to complex hierarchical systems, but also simple level and individual structures.

PRODUCTS AND SOLUTIONS

SEGG

QUEUE MANAGEMENT

COMMUNICATION

INTERACTIVITY

SERVICE AREA DESIGN

Single application that allows you to control your entire network of digital communication and relate to your customers. With extensive experience in Customer Experience solutions, we identify your needs and deliver solutions that help you to control and manage your digital communication.S

For over two decades, we have been transforming the way companies organize, interact and manage their clients in service areas. Reduce your queue times, improve staff efficiencies and increase your revenue, with our Queue Management Solution.

Our solutions help companies to communicate with their customers more efficiently, managing and programming their digital content easily. Disclose information, news, products and relevant and specific services of the institution, in real time.

We raise the level of customers experience, with our interactive kiosks solution, which make available a wide variety of content such as catalogs, campaigns and satisfaction surveys. Customer needs and expectations are constantly evolving, and thus customer feedback is vital for customer centric businesses.

We create timeless brand & service experiences with the right design. With over 25 years of experience working "Costumer Experience" solutions in service areas, we have become experts in designing the right customer journey and products that will increase your brand value and customer loyalty.